In most cases, your primary care provider (PCP) should be your first choice for care. Your provider is familiar with your medical history and a scheduled office visit is the most cost-effective method of care.
If you have a more immediate need, you do have other options. Our explanation below can assist you in making the right choice when it comes to your need for care, ensuring that you receive the right care in the right place at the right cost.
If you are experiencing symptoms outside of normal working hours, our Nurse Advice Line hotline has registered nurses who can answer your questions or guide you to the appropriate location for care.
Missouri, Illinois, Oklahoma employees call 1-833-925-0398.
Wisconsin employees call 1-800-576-8773.
You can get care right from the comfort of your own home. In 60 minutes or less, reach a trusted SSM Health provider when you need them most. Get a diagnosis, a treatment plan and even a prescription, if needed.
Try an e-visit if you are suffering from any of these:
Contact your primary care provider (PCP) for a wide range of preventative and long-term healthcare services. Same-day appointments are usually available for this cost-effective care option. To find a PCP, use our provider directory.
Some examples of primary care:
Urgent care is designed to treat medical problems sooner than a scheduled office visit, but higher copays are possible. For more information about urgent care sites call Medica Member Services at 1-877-274-4693 or call the 24-hour Nurse Advice Line at 1-833-925-0398. Find the nearest Urgent Care center.
Use urgent care for:
Emergency care is for those illnesses or injuries that are life-threatening and has the highest cost. Locate your nearest hospital and always visit the nearest hospital in an emergency.
Seek emergency care for: